Archives : 2016 : December

Service Recovery – Lessons Learned from Tony, the AV Guy

December 28th, 2016

How do you recover when you are guilty of poor service?  This a very viable topic even if you think you are perfect.  Yeah, I was wrong once last year… I think. Right.

Seriously though, great customer service is a cornerstone for any successful business.  I can be an expert in my industry, but if I am unable to make a connection with my customers, I misunderstand what they want and need. And then if I fail to exceed their expectations, I will lose those customers.  So, what happens when I falter in any of those key areas? Read more »

Greetings and Gratitude – Merry Christmas 2016

December 22nd, 2016

Warm greetings and gratitude to you, our customers old and new. It’s because of you we have experienced our best year yet.  Not only financially, but the variety of jobs have added flavor and diversity to our daily work. Some of you are repeat clients, whom we value very much.  Several of you are placing your trust in AVBend for the first time because of a referral.  We are most grateful.  Thank you for being the better part of AVBend and choosing us for your audio visual needs.  Looking forward to serving you in 2017!

Merry Christmas and Happy New Gear!

The Audio Visual Bend Team

Christine, Tony, Fred, Mark, Lauren, Alan, Isaac and Vickylyn

Part 2 – Featured Podcast – New AV for the Riverhouse on the Deschutes

December 9th, 2016

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Welcome to Part 2 of the Sound and Video Contractor featured podcast with Tony sharing more about the Riverhouse project.  The following is the transcription for your easy reference or you can click the link below to listen to the 10-minute interview.

Click here to download and listen.

This is the SVC Podcast from Sound & Video Contractor Magazine with Tony Sprando of Audio Visual Bend. Show notes and equipment links for the podcast are on the web site of Sound & Video Contractor Magazine at svconline.com.

The Riverhouse on the Deschutes hotel in Bend, Oregon got a complete renovation for its meeting areas and for a quite different ambient environment in its bar, restaurant and lounge. That called for Symetrix DSPs and JBL speakers. Tony Sprando is back to finish the story on how Audio Visual Bend got the job done. That’s right here on the SVC Podcast. Read more »