Archives : customer service

I will not fail.

May 4th, 2016

Failure is Not an Option

 

“I will not fail.” This thought just came to me recently and it flows from my recent post about building and maintaining “Forever Customers.” Then, I found this meme which says it all.  The point is, you have to go into every opportunity and be able to say to your customer, in one way or another, “I will not fail.”

To fail means to be unsuccessful in achieving one’s goal.  I would add that to be a failure is to then give up.  Last year, the Business Insider listed 29 famous people who failed before they succeeded.  I have listed several below to prove my point.  You will read that these celebrities failed many times, but they were not failures. Read more »

Building and Maintaining “Forever Customer” Relationships

April 27th, 2016

Businessman holding rocket and shooting to archery target.

The truth is, “You will always be remembered.” But, the question is, “How will you be remembered?”  As a business owner and service/product provider, I recommend the following principles to establish good customers because of your good reputations: Read more »